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Norfolk International Airport

Norfolk International Airport is far more than a Tarmac and a terminal. Our range of services to passengers, cargo customers and the community at large include everything from a full-service Conference Center to concession services to school tours. Just click on any particular interest or need you might have.

Services for the Disabled and Elderly
Norfolk International Airport is fully accessible to handicapped travelers, and provides the following features and equipment to allow greater ease of movement for non-ambulatory travelers.

Parking Lots and Garages
Special ramps to accommodate wheelchair travel are located at both short-term parking lots flanking the airport terminal as well as long-term parking lots and garages. Also convenient parking spaces are reserved for the handicapped in all parking lots and garages.

Main Passenger Terminal
Curb Access - Ramps are also provided at curbside on both Arrival and Departure sides of the terminal.
Doors - Terminal entrances and exits on both Arrival and Departure sides are equipped with automatic double doors, and door widths are designed to easily accommodate wheelchairs.

Elevators
On the First Level of the passenger terminal, one elevator is located in the corridor leading from the American Airlines ticket counter. A second elevator is located down the corridor behind US Airways baggage office which is located in the Baggage Claim area. On the Second Level, elevators are located in the corridor behind the Barber Shop, and in the corridor behind the Coffee Shop. Elevators are also located on Concourses A and B. All elevators are identified with the standard graphics used to designate handicapped facilities, and are equipped with raised markings on the control buttons.

Restrooms - All restrooms in the terminal feature one cubicle with a raised toilet seat designed primarily for non-amulatory use. Their dimensions are wide enough to accommodate a wheelchair, and are equipped with handrails. Restrooms are also equipped with full-length mirrors and low-level paper towel dispensers/hand dryers.

Drinking Fountains - Water fountains throughout the terminal are positioned at a level comfortable for use from a wheelchair.

Telephones
All airport telephones are of low-level design and are easily accessible from a wheelchair. They are equipped with raised lettering and volume control. Six TTY Telephones are provided for the use of the hearing impaired. Two TTY Phones are conveniently located on the Second Level of the Main Lobby, and two on each Concourse (Concourses A and B).

Wheelchairs - Upon request, the airlines will provide wheelchair assistance to any passenger who needs it. Wheelchairs can be reserved in advance by calling the airline carrier on which you plan to travel. Wheelchairs can also be obtained upon arrival at the passenger terminal by contacting any skycap.

Passenger Loading Bridges - The use of modern terminal-to-plane loaders permits direct access to and from the aircraft without the necessity of ascending or descending steps between plane and terminal.

Mobility Aids - Walkers, crutches, and canes may be taken aboard the aircraft. Guide dogs are usually allowed to travel on the plane with you. Call the airline in advance to verify their policy and to make arrangements.

Continuing efforts are being made at Norfolk International Airport to insure that travel procedures for all passengers may be accomplished with maximum ease and safety.