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Chicago O'Hare
International Airport
Information and help desks
An information desk is available in each of the Terminals (tel:
773 686 2200).
Airport Facilities
ATM cash dispensers are available in all Terminals and handle
most international cards. Permanent Currency Exchange points are
in Terminals 3 and 5 and there are mobile currency exchange
counters at all gates used for international flights. Plenty of
restaurants, bars, fast food outlets and shops are available.
Disabled Facilities
Information representatives are fluent in 25 languages and
provide assistance to hearing and visually impaired people.
Disabled passengers are requested to confirm any special needs
with their airline four days in advance. Excellent disability
access facilities include good physical accessibility, escorted
wheelchair services, TTY telephones, visual paging for
hearing-impaired passengers and Braille buttons in lifts. The
Travelers' Aid office (tel: 773 894 2427) provides escorts for
disabled people on request.
Business Facilities
There is a business centre located reasonably close to the
Terminals, beneath the Hilton Airport Hotel (open Monday-Friday
0800-1900). The Sky bird conference center is also available in
Terminal 3 (open Monday-Saturday 0700-1800) providing telephone,
fax, computer facilities, data lines, meeting rooms,
videoconferencing, secretarial support and catering.
Car Rental
All major rental companies are represented, including Alamo,
Avis, Budget, Hertz and National. Adapted cars for drivers with
disabilities can be provided with two or three days' notice.
Car Parking
A multi-level parking garage and additional ground level car
parks service all Terminals. Hourly, daily and valet parking is
available. There are also two car parks available for long term
parking which are accessed by a shuttle bus to the ATS service.
Disabled car parking facilities are provided for badge holders.
Driving Directions
O'Hare is on Route 190. Take the following routes from Chicago
to Route 190: Northern and Southern suburbs 294; western suburbs
88 then 294. The journey to/from central Chicago takes between
30-45 minutes.
Public Transport & Taxis
There are taxi ranks outside each Terminal's arrival area. The
journey to central Chicago takes around 30-45 minutes. The
Chicago Tourist Authority runs a 24 hour train service to
Chicago with trains running every ten minutes during the day,
but the airport recommends passengers do not use it late at
night for safety reasons. Airport Express coaches depart from
all Terminals every 10-15 minutes for central Chicago. The
service runs between 0600-2300. Public transport services are
available for disabled travelers and should be booked well in
advance (tel: 312 917 4357 or (TTY) 312 917 1338).
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